Stafford Associates Remote Care | Case Study
Return on Investment
A comprehensive case study comparing Self-Managed, IT Support on time & material basis and Stafford Associates Remote Care
This document is a comparative study of different methods you can employ to manage your IT infrastructure. For the purpose of comparison, we look at three different options in which you can manage your IT infrastructure- manage it yourself (Self-managed), manage through an IT support vendor charging you on a “Time and Material” basis or you can rely on Stafford Associates Remote Care. The document discusses various facts related to achievable hard dollar savings and soft ROI benefits for each option. For illustration purpose, we will present a case study of a typical small or medium business having 40 user desktops, three servers (one Mail server, one Database server and one File/print server), one firewall, one router, two switches and one network printer. Below you will find a detailed analysis of the options available to you
Consider a case in which you decide to manage your IT network by hiring your own full-time staff which comprise a decent network or IT administrator. It will cost you between $40,000 and $60,000 depending on your location and the local labor rates. For this illustration, we will fix this cost at an average of $45,000. Additional costs for staff including benefits, sick and vacation leaves plus 7.5% payroll tax is about $12,975. Furthermore, you will need to purchase IT management system and required hardware; we assume its onetime cost $10,000. You staff training on the management software would cost you $2,500 more. In sum, you end up spending $60,475 annually and about $10,000 as one time expense.
IT support on Time & Material basis
Suppose you decide on a third-party vendor to manage your IT infrastructure on a Time & Material basis. They would charge you approximately $125 per hour with an average call time of 1.5 hour per call and $45 towards travel charges. Assuming one call logged per server per month, a total of eight calls for workstations per month and an additional two calls per month to attend to problems related to Firewall, Switches and Network Printers. You end up spending $3,022.50 per month or $36.270.00 annually on this option. In this model, on an average 40% of the IT issues are managed by the vendor, the balance being handled by end users themselves.
Stafford Associates Remote Care
Stafford Associates Remote Care service would include proactive monitoring your Servers and manages your Mail Sever and Database Server. It carries out preventive maintenance on your Desktop along with maintaining Network devices for optimal performance. End-users can call on toll-free number to inform us their day-today operational issues, which would be attended by our expert help desk staff. We charge for our Full services $25 per month per Desktop, $250 per month per Server which includes your Database Server and Mail Server, $50 per month for Network devices, $75 per month per Firewall, and $50 per month per Network printer aggregating our total annual charges to $23,700.
|Pricing / Models||Self-managed||T&M IT support||Stafford Associates Remote Care|
|Annual||One Time||Annual||One Time||Annual||One Time|
|IT Mgt Sys||$0||$10,000||$0||$0||$0||$0|
|Managed Services Cost||$0||$0||$36,270||$0||$23,700||$0|
|Total wth Supervisor||$60,475||$10,000||$36,270||$0||$23,700||$0|
|Return on Investment (ROI)|
|Soft ROI factors||Self-managed||T&M IT support||Stafford Associates Remote Care|
|Average time to response||Immediate||2-4 hours depending on time to travel to site||Immediate through NOC|
|Percentage of IT problems Addressed||100%
All problems are attended to by the in house team
End users try to fix some issues by referring to their colleagues to avoid the cost of calling for IT help. They sometime live with the problem till the next visit of the IT support engineer
Using a toll free number end users report a problem. With remote control techniques, Stafford Associates resolves 93% of issues instantly.
|Loss of Productivity Per Year|
|Per employee (hours)||25 hours||50 hours||10 hours|
|Total (hours)||1000 hours||2000 hours||400 hours|
|Estimated Dollar Cost||$35,000||$70,000||$14,000|
|Type of Support||Reactive for 8 hours||Reactive to down situations||Proactive monitoring on 24x7 basis, toll free number for help desk|
Lost of productivity is computed @ $35 per hour per employee
The table given below presents the comparison of advantages and disadvantages of Stafford Associates Remote Care, Time and Material IT support management and Self-managed IT support management. It shows the benefits you get when you opt Stafford Associates Remote Care services to manage you IT infrastructure and how it worth going for.
|Stafford Associates Remote Care||
|Time& Material IT Support||